Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy explains how NESS (accessible via ness-uk.com) collects, uses, and protects your personal data when you use our website.
We are committed to protecting your privacy in accordance with applicable data protection laws, including the UK GDPR.
By using our website, you agree to the terms of this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
NESS 📧 contact@ness-uk.com
3. Data We Collect
We may collect the following types of personal data:
Personal information
* Name
* Email address
* Phone number
* Billing and shipping address
Payment information
* Payment details are securely processed by our payment providers (we do not store full card details)
Technical & browsing data
* IP address
* Browser type
* Device information
* Pages visited and time spent on the website
Order & usage data
* Purchase history
* Cart activity
* Preferences
This data is collected when you:
* Visit our website
* Place an order
* Contact us
* Subscribe to our emails
4. How We Use Your Data
We use your data to:
* Process and deliver your orders
* Manage payments and prevent fraud
* Provide customer support
* Improve our website and services
* Send marketing communications (only if you have opted in)
5. Data Sharing
We may share your data with trusted third parties, including:
* Payment providers
* Shipping and logistics partners
* Analytics tools (e.g. Google Analytics)
* Marketing platforms
All partners are required to handle your data securely and confidentially.
6. Data Retention
We retain your data only as long as necessary:
* Order data: up to 5 years
* Browsing data: up to 13 months
* Marketing data: until you unsubscribe or up to 3 years after last interaction
7. Your Rights
Under UK data protection laws, you have the right to:
* Access your data
* Correct inaccurate data
* Request deletion of your data
* Restrict processing
* Request data portability
* Object to marketing
To exercise your rights, contact us at: 📧 contact@ness-uk.com
8. Data Security
We implement appropriate technical and organisational measures to protect your data.
All payments are secured using SSL/TLS encryption, ensuring your information is protected during transactions.
9. Cookies
We use cookies to:
* Improve website performance
* Analyse traffic
* Personalise your experience
* Deliver relevant advertising
You can manage or disable cookies through your browser settings at any time.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
11. Contact
For any questions regarding this Privacy Policy:
📧 contact@ness-uk.com