General Terms and Conditions of Sale
General Terms and Conditions of Sale
1. Scope of Application
These Terms and Conditions apply to all purchases made on the website ness-uk.com.
By placing an order, you agree to these Terms in full.
2. Seller Information
NESS 📧 contact@ness-uk.com 📮65 Lombard Street, Silent Garden, London, WC2H 9JQ
3. Products
We aim to ensure that all product descriptions and images are as accurate as possible.
However:
* Minor variations may occur (e.g. colour differences due to screen settings)
* All products are subject to availability
We reserve the right to update or discontinue products at any time.
4. Pricing
All prices are listed in Pound Sterling (£).
* Prices are final and VAT not applicable
* Shipping costs are calculated at checkout
We reserve the right to modify prices at any time. However, the price charged will always be the one displayed at checkout.
5. Orders
An order is confirmed once payment has been successfully processed.
You will receive a confirmation email with your order details.
We reserve the right to:
* Refuse or cancel any order
* Limit quantities
* Cancel orders in case of suspected fraud or payment issues
6. Payment
We accept the following payment methods:
* Credit/Debit Card (via Shopify Payments)
All transactions are secured using SSL encryption.
Payment is charged at the time of purchase.
7. Delivery
Orders are shipped to the address provided at checkout.
Estimated delivery times and shipping fees are clearly displayed before payment.
In case of unexpected delays, we will do our best to keep you informed.
8. Right of Withdrawal
You have 30 days from receiving your order to request a return.
* Items must be unused and in original condition
* Return shipping costs are the responsibility of the customer
Refunds are processed within 14 days after receiving the returned items.
9. Legal Guarantees
All products are covered by applicable UK consumer protection laws, including:
* The Consumer Rights Act 2015
* Protection against faulty or non-compliant goods
These rights apply in addition to our return policy.
10. Liability
NESS shall not be held liable for:
* Delays caused by external factors (carriers, weather, etc.)
* Events beyond our control (force majeure)
* Issues related to internet use (interruptions, data loss, etc.)
11. Intellectual Property
All content on this website (text, images, branding, design) is the property of NESS.
Any reproduction or use without permission is strictly prohibited.
12. Personal Data
Your personal data is processed in accordance with our Privacy Policy.
You have the right to access, correct, or delete your data under UK GDPR regulations.
13. Governing Law
These Terms are governed by the laws of England and Wales.
In case of dispute, we will always aim to find an amicable solution first.
14. Updates to Terms
We reserve the right to update these Terms at any time.
The applicable version is the one in effect at the time of your order.
15. Contact
For any questions:
📧 contact@ness-uk.com